Search results for "Type of service"
showing 9 items of 9 documents
A comparative analysis between helicopter and seaplane for passenger transport.
2016
Purpose This study aims to develop a methodology to compare the feasibility of helicopter and seaplane regular transport of passengers towards destinations across a remote regional tourist context, where a lack of road and rail infrastructure make these alternative forms of air transport competitive. Design/methodology/approach The authors use a modal split model identifying the quota of passengers that potentially could utilize these two types of services, determined on the basis of previous studies on air transport demand. A technical analysis regarding transport supply is performed to identify the predominant features that should characterize helicopter/seaplane performances. An optimiza…
Cultural Distance and International Trade in Services: A Disaggregate View
2020
Abstract In this paper, we estimate the effect of “cultural distance” on bilateral trade in services. The measure of cultural distance we use is based on scores that reflect country averages of individuals’ attitudes towards inequality, self-orientation, competition, uncertainty, traditions, and indulgence. Controlling for standard ingredients of gravity equations, we show that an aggregate measure of cultural distance has a significantly negative effect on total bilateral services trade. Once we take a more disaggregate view, we find that the strength of this effect differs across various types of services and various aspects of cultural distance.
Acceptance of Online Health Services for Self-Help in the Context of Mental Health : Understanding Young Adults Experiences
2018
This paper explores the understanding of the acceptance of online health services from a selfhelp perspective in the context of mental health. By examining the experiences of young adults, this paper develops a framework to leverage the current understanding of the factors that would support the acceptance and use of these types of services. To this end, a multidisciplinary perspective incorporating knowledge from the service marketing, health, and information systems literature is used. The results suggest that the production of online services that are meant for self-help purposes necessitates a focus on the acceptance of technology and, more importantly, instrumental value creation, as t…
A multidimensional concept of uncertainty and its influence on the entry mode choice: An empirical analysis in the service sector
2006
Abstract To date there is limited empirical evidence as to how the nature of uncertainty determines the mode of entry into international markets. The aim of this work is to further analyse this relationship by presenting a multidimensional concept of uncertainty within the context of the service sector. Given the complexity and heterogeneity of this sector, we propose that uncertainty influences the choice of entry mode, but that the choice patterns may be different according to the type of service. From a sample of 328 decisions of entry into international markets, this study identifies differences in entry mode choice patterns between capital intensive service firms and knowledge intensiv…
Modeling Ordinal Item Responses via Binary GLMMs and Alternative Link Functions: An Application to Measurement of a Perceived Service Quality
2010
Evaluation of a service on the basis of consumer opinion is a widespread practice in many fields. The assessment of perceived quality [7] of a service is generally carried out through administration of a questionnaire, composed of several items with responses posed on an ordinal scale, whereby each item represents an important feature of the evaluated service [3, 7]. In this context, the aim is to evaluate something similar to the external effectiveness, that is the part of efficacy related to the satisfaction expressed by the service users for the provided service. A particular and important example of service users is represented by students’ responses measuring the perceived quality of s…
Testing a hierarchical and integrated model of quality in the service sector: functional, relational, and tangible dimensions
2009
Prior research has revealed limitations of the dominant SERVQUAL model of service quality. Some authors have pointed out the SERVQUAL model somewhat neglects the tangible and relational facets of quality in the service sector, and, therefore, there is a need to obtain a comprehensive and adaptable structure of quality for different types of services. Consequently, we propose and test a hierarchical and integrated model of service quality, hypothesising the existence of three second-order dimensions: functional quality (describing the efficiency with which the service core is provided); tangibles (the quality of physical service environment); and relational quality (relational or emotional b…
An Augmented Campus Design for Context-aware Service Provision
2005
This paper deals with the design of a multi-modal system for pervasive context-aware service provision and human-environment interaction in augmented environments by the use of Personal Digital Assistants (PDA) or SmartPhones. The system enables mobile devices and remote displays to perform as interaction devices with pervasive applications which run on a dynamically composed server network. Visual interaction for service setup and provision are driven by appropriate graphical interfaces and XML-based protocols, which are dynamically composed according to the type of service and to the user current position by means of a mobile agent-based framework. The paper discusses both protocols, hard…
Relationship benefits and costs in retailing: A cross-industry comparison
2009
Relationship marketing is based on the establishment and maintenance of continuous relationships between buyer and seller as a source of mutual benefits. Following this approach, customers' evaluations of benefits and monetary and non-monetary sacrifices derived from their relationships with the retailer are crucial for the existence of ongoing and successful relationships. Such a perception may, however, vary greatly depending on the type of service provided. In this paper, we analyse customers' assessments of the benefits and costs of their relationships with four types of retailers.
What Academic Factors Influence Satisfaction With Clinical Practice in Nursing Students? Regressions vs. fsQCA
2020
Clinical practices are considered one of the cornerstones in nurses' education. This study provides a framework to determine how factors in the academic environment, influence nursing student's satisfaction with their practices. A cross-sectional analytical study was conducted in a convenience sample of 574 nursing students at a private university in Valencia, during the 2016/2017 academic year, 79% (456) were women. Two statistical methodologies were used for data analysis: hierarchical regression models (HRM) and fuzzy sets qualitative comparative analysis (fsQCA). The HRM indicate that the students' mean score influences all dimensions of satisfaction. Furthermore, in the fsQCA, the type…